FREQUENTLY ASKED QUESTIONS
Updated 05 January 2022
What does fully vaccinated mean?
Fully vaccinated means a person aged 16 years or over who has had 2 doses of a COVID-19 vaccine, or a person who has a medical contraindication certificate.
We strongly recommend allowing 14 days between your most recent dose and your theatre attendance.
We strongly encourage all vaccinated staff and visitors to have a booster shot when they are eligible to do so.
Do I need to be fully vaccinated at the time of booking tickets?
Not if you’re making an advance booking. Vaccination status will not be checked at the time of booking.
When will I need to be fully vaccinated in order to attend a performance?
For scheduled performances up to and including 12 February 2022 all eligible patrons must be fully vaccinated before arrival at the theatre and vaccination status will be checked at entry.
Throughout 2022 requirements will be reviewed and are subject to change. All bookers will be issued email updates in the days prior to attendance, and all visitors can access the current safety advice here.
If you are eligible for a booster, 4 months after your second COVID-19 vaccination shot, we strongly encourage you to have a third shot as per NSW Health advice.
What if I cannot get vaccinated?
We appreciate that not everyone has access to be vaccinated. We require all attendees aged 16 years and older to be fully vaccinated to attend performances until at least 12 February 2022. Those under 16 may attend with fully vaccinated adults.
If you are eligible for vaccination but cannot be vaccinated for medical reasons please ensure you carry a completed contraindication certificate with you as this is the only exception accepted by NSW Health. The certificate must be completed and signed by your Doctor.
Are your staff also vaccinated?
How will you know that I’m fully vaccinated?
There are a number of ways to access your COVID-19 Vaccination Certificate.
If you are an Australian Citizen please have your Vaccine Passport integrated into the Service NSW App, and utilise the Service NSW QR Check In on arrival at the theatre. Our CovidSafe Marshals will sight your check in and ensure you’re safe to enter.
If you are not an Australian Citizen and do not have access to the Service NSW App, please bring digital or hard copy proof of your full COVID-19 vaccination.
Any visitor to our venues who is not fully vaccinated and does not have a contraindication certificate will be denied entry for safety reasons.
Why is vaccination a condition of entry until at least 12 February 2022?
The safety of our audiences, performers and staff is of paramount importance. Safety management relies on a suite of consistent measures to reduce the risk of COVID-19 and vaccination is one of the most effective measures available. STC will be reviewing this policy throughout the 2022 Season.
NB. Sydney Opera House are currently enforcing vaccination to 31 Jan 22 and this policy will be reviewed in Jan for future performances.
When will you confirm vaccination requirements for 2022 attendances after 12 February?
Vaccination requirements will continue until at least 12 February 2022 and beyond that will be subject to ongoing review.
If you are weighing up a 2022 booking we’d encourage you to proceed with the assurance we will notify bookers of any changes to safety measures in the days prior to your attendance. If your comfort level changes you will be welcome to discuss your return options with us at that time.
If I am unable to produce proof of vaccination status at time of attendance, will I be entitled to a refund?
Please do not book tickets for performances prior to 12 February 2022 if you will not be fully vaccinated by the time of your attendance. Every effort will be made to accommodate reasonable exchange or return requests, however vaccination is a clear condition of entry until at least 12 February 2022 so would not automatically entitle you to a refund.
Do you allow an exemption if I am unable to wear a face mask?
We follow the NSW Health guidelines for mask exemptions. If these apply to you please contact our Box Office to arrange a mask exemption sticker which must be worn at all times while on site 02 9250 1999.
Why doesn't social distancing apply inside the auditorium?
Theatre seating arrangements operate as per Public Health Order requirements which do not require social distancing inside the auditorium. Numerous other safety measures are in place within the auditorium including; mandatory face masks, upgraded air conditioning and air flow, and significantly reduced audience capacities.
Will theatre bars and Walsh Bay Kitchen be open?
To ensure patrons have the correct information we will provide these details in pre show email communications which will be sent to all ticket holders 2 days prior to attendance.
I don't have a smartphone. How will I check in?
Please bring a printed hard copy of your Vaccine Certificate if you do not have a smartphone. You may also request a Service NSW Check In Card to enable prompt check in without a personal device. This is easily done online and can be emailed to you to print and scan on arrival.
Our staff will be on hand to assist you but we will require you to carry proof of ID and full vaccination.
What happens after the fact if a COVID-19 positive case attends the theatre?
COVID-19 Case Alerts will be issued by NSW Health via the Services NSW App to any visitors or ticket holders who have checked in to our venue/s around the same time.