YOUR GUIDE TO A SAFE AND ENJOYABLE THEATRE EXPERIENCE
YOUR GUIDE TO A SAFE AND ENJOYABLE THEATRE EXPERIENCEUpdated 5 November 2021
The safety of our audiences, performers and staff is paramount. Please read the important information below regarding our current COVID Safe measures, noting that we regularly update our processes based on the latest government advice. Check this page for the latest safety measures prior to your visit. Together we can stay safe and reconnect with each other.
2021 SAFETY MEASURES
Our theatres reopen from Monday 15 November 2021, the following safety information is currently valid for 2021 performances in accordance with the NSW Government reopening roadmap.
YOUR 2021 VISIT TO THE ROSLYN PACKER THEATRE
Please follow our COVID-Safe plan when you visit:
- All eligible patrons must be fully vaccinated against COVID-19, with an approved vaccine, at the time of attendance to enter our venues, in keeping with reopening roadmap recommendations and to provide confidence and assurance to performers, staff and audiences. Customers will be required to carry proof of vaccination and the vaccination status of all visitors will be sighted on arrival as part of the Service NSW QR Check In process.
- Face masks are mandatory: Audience members 12+ are required to wear a well fitted mask at all times during the performance. It is also highly recommended that any audience members 11 years of age or younger wear a mask at all times. We ask that you also wear masks in our venue foyers and walkways unless eating or drinking. Please bring a fitted face mask with you.
- Theatre Capacity: Performances will proceed at 100% capacity in line with NSW Government guidelines. Please note you will be seated alongside other ticket holders.
- Please don’t visit if you feel unwell, have experienced any cold or flu like symptoms in the past 14 days, are awaiting the results of a COVID-19 test, or have returned from overseas or a hotspot area. Please err on the side of caution, and contact us to amend your booking if you need to – we have updated our ticket exchange and returns policy to accommodate the evolving circumstances.
- Print at Home Tickets will be emailed to you in the days prior to your attendance, please print your ticket/s if you’re able to and have them ready for scanning on arrival at our theatres. If you do not have access to a printer please have the ticket ready on your mobile phone for scanning as you enter the theatre.
- Everyone must check-in using the Service NSW QR Code.
- Ensure your contact information is up to date. Safety updates will be provided by email or SMS.
- Practice good hand hygiene. Hand sanitising stations are throughout each venue.
- Increased monitoring of air-conditioning systems and air-flow throughout the venues. To ensure a high level of filtration and optimum intake of outside air.
We look forward to welcoming you to the theatre and greatly appreciate your support and cooperation. Please note that visitors who do not comply with these conditions will not be admitted or will be asked to leave the venue to ensure the safety of all visitors and staff.
YOUR 2022 VISIT TO THE ROSLYN PACKER THEATRE
The measures outlined above may be amended for 2022 performances based on updated advice from the Government. All ticket holders will be notified directly of any significant changes by email and provided with detailed safety information in the days prior to their attendance/s.
STC will continue to act in strict compliance with directions from NSW Health. If safety measures change, and ticket holders are no longer comfortable as a result, flexible exchange, ticket transfer, or ticket return, may be discussed directly with our Box Office at that time.
Please be aware that when you come to the show, you will be seated according to the NSW Public Health orders prevailing at the date of the performance, not at the time of buying your ticket.