Your visit

Visitor Safety Information

Welcome back to Roslyn Packer Theatre

Your guide to a safe and enjoyable theatre experience

Updated 30 November 2020

 

We are delighted to welcome you back to the theatre. Your safety is important to us. To ensure you feel safe, secure and comfortable at all times, we are following strict NSW Government guidelines and expert public health advice. 

Please help us by planning your visit and take the time to read our COVID Safe measures below. With your cooperation, together we can stay safe and reconnect with each other.

Wear a mask
 
QR code check in
 
Practice social
distancing
 
Clean your hands
often
 
Cashless payments
only
 
Cloaking facilities
closed
 
Flexible ticket
exchanges
 
eTickets
 

Audience capacity for The Picture of Dorian Gray

STC has been granted an exemption by NSW Health to increase audiences at Roslyn Packer Theatre for The Picture of Dorian Gray up to 75% of capacity. Audience capacity will be increased for performances from Wed 2 Dec.

All tickets sold from Tue 1 Dec will not be socially-distanced from other audience members. Existing bookings before this date will be socially-distanced with a seat separating them from other audience members.

What we're doing to keep you safe

Keeping our visitors and staff safe is our highest priority. We have introduced a range of health and safety measures, including:

We continue to follow the NSW Government health guidelines and will update our procedures as necessary.

What you can do to help

Visitors who do not comply with these conditions will not be admitted or will be asked to leave the venue to ensure the safety of all visitors and staff.

We look forward to welcoming you to the theatre and greatly appreciate your support and cooperation.

Frequently asked questions

 

How can I book a ticket to see a play?
You can book a ticket online or over the phone via our Box Office call centre at (02) 9250 1777. Our Box Office counter on-site is currently closed. 

While seating is socially distanced, our theatre capacity is significantly reduced. As such, we have a limited number of tickets available and anticipate they will be in high demand and may sell out quickly. 


What social distancing and hygiene measures do you have in place? 

We are following NSW Government guidelines, based on expert public health advice. Theatre capacity is restricted to allow physical distancing. All patrons will be asked to wear face masks throughout their visit, including during the performance. Enhanced daily cleaning regimes have been implemented, as well as a number of additional hygiene measures – view the full list.


What should I bring to the theatre?

Please bring a face mask and wear it at all times during your visit. 

An eTicket will be emailed to you prior to your arrival, please download this and have it ready on your mobile phone for scanning as you enter the theatre. 

Our cloak room will be closed – please don’t bring large bags or equipment as they will not be permitted into the theatre. Store tall umbrellas in the tubs provided (at your own risk) and put short umbrellas in your bag.


Will you be contact tracing and do I have to provide my contact details?

Yes. We collect contact information when taking your booking. If you are booking on behalf of a group, you may be asked to share their contact information. Please look to our Privacy Policy for more information.


Is there physical distancing in the theatre? Will I be sitting next to someone?

Yes, there is physical distancing in the theatre. Theatre capacity is restricted, following current social distancing guidelines. For that reason, you must sit in the seat assigned to you on your ticket. Patrons will not be permitted to move or change seats, as this may affect other audience members. 
 

I want to sit next to my family and friends. Will I be allowed?
Seating is allocated to accommodate social distancing guidelines and to ensure adequate spacing in each row. You can book your tickets to be in the same area as your friends, subject to availability. Please be aware that since there is reduced capacity in the theatre, not all requests can be accommodated. 


Will I need to wear a face mask?

Yes, all visitors and staff are required to wear face masks throughout their visit and during the performance. Please bring your own mask. If you forget your mask, our staff can provide one upon entry.


When will I receive my eTicket/s?

Your eTicket will be emailed to you on the day of your performance. Please download the PDF attachment on your mobile phone and have it ready for scanning upon entry to the theatre. There is one page per seat.


Can I exchange my tickets?

Yes, if you have purchased tickets to a Sydney Theatre Company production. STC have introduced a more flexible exchange policy to allow you to exchange tickets if you are feeling unwell. Ticket exchanges are available up to 2 hours prior to a performance. View full details.


What should I do if I’m not feeling well ahead of the performance?

Please don’t visit us if you feel unwell. Please err on the side of caution and contact us to arrange an alternative attendance date. For Sydney Theatre Company productions, refer to their ticket exchange and returns policy.


What should I do if I can no longer attend the performance?

View our ticket exchange and returns policy to see what options are available to you.


What should I do if I feel unwell after attending the performance?

If you suspect an infection after the event, please contact your local public health authority immediately and notify us:


Can I meet my friends in the foyer?

Due to social distancing measures, waiting or congregating in the foyer area is currently not permitted. 


Are you taking venue hire bookings?

Yes we are, with new safety measures in place. Make an enquiry.


Will the bathrooms be open?

Yes. Please follow social distancing and queuing signage inside the bathrooms. Please observe hand hygiene by using the soap or sanitiser available at each sink. Enhanced cleaning regimes will be performed regularly. 


Is Walsh Bay Kitchen open? Do I need to make a reservation?

Walsh Bay Kitchen will be open to theatre audiences during the upcoming season of Wonnangatta. Pre-theatre set menu dining options are available. Due to reduced capacities in the restaurant, reservations and prepayment are strongly recommended. Alternatively you can enjoy an a-la-carte supper after the show without prepayment. Full details will be available here soon.


Is there parking available close by?

There is limited on-street parking available around Roslyn Packer Theatre.

Often the best option is often to access one of the three primary parking structures which service the area:


What public transport is running to Walsh Bay?

Bus routes 324 and 325 that run between Walsh Bay, the CBD and Watson’s Bay are working to their regular schedules. You can find the most up to date bus information on the Transport NSW website

The closest train station is Circular Quay, a brief 15 minute walk from Roslyn Packer Theatre. Plan ahead by accessing up to date maps and train schedules.

The NSW government strongly recommends the wearing of face masks on all public transport.
For more information on COVID-19 safety measures when using public transport, head to the Transport NSW website.  

Useful statewide travel and transport advice is also available on the NSW government website. You can also sign up for free government travel advice alerts via Twitter. 


Is the matinee bus running?

No, the matinee bus service has been suspended for the time being. Take a look at our Your Visit page to plan your travel to STC. 


What eateries are open?

Some restaurants are open in the area, but we recommend taking precaution when dining in large groups. 

Some restaurants open include: Walsh Bay KitchenVentuno, Lavana, The Bund, Tago-an, Lord Nelson Hotel


Where can I find the latest information about COVID-19 in Australia?

Keep up to date with NSW Health advisories about COVID-19, including outbreaks at nsw.gov.au/covid-19